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Delivery questions

How much is delivery?

The good news is, delivery is free for orders over 600 kr. If your order is under 600 kr, a small delivery fee of 80 kr will be charged.

When will I receive my order?

If you order before 10.30am, your items will be delivered within 2-5 working days. If you order after 10.30am on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and delivered within 2-5 working days.

Who will deliver my order?

We use UPS for deliveries to Sweden.

UPS offers UPS MyChoice where you can postpone your delivery, arrange delivery to an alternate address or to a UPS Access Point®.

Sign up for UPS MyChoice

Can I return/cancel my order?

Yes! Any unopened items can be returned to us within 30 days of delivery for a refund or exchange. Take a look at our Refund and Exchange Policy for more information.

Unfortunately, once you place your order, we can't change or cancel it.

I need help.

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact sweden@huel.com within 7 days of the original delivery date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Huel.

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