Delivery questions

How much is delivery?

The good news is, delivery is free for orders over 599 kr. If your order is under 599 kr, a small delivery fee of 80 kr will be charged.

When will I receive my order?

If you order before 17:00 CEST, your items will be delivered within 3 working days. If you order after 17:00 CEST on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and delivered within 3 working days.

*Please note: your local courier will contact you when your order has been shipped. Don't forget to check your email/texts from PostNord to choose your precise delivery location – otherwise your parcel will not be delivered.*

Who will deliver my order?

We use DPD for deliveries to Sweden, and the local courier is PostNord.

Can I return/cancel my order?

Yes! Any unopened items can be returned to us within 30 days of delivery for a refund or exchange. Take a look at our Refund and Exchange Policy for more information.

Unfortunately, once you place your order, we can't change or cancel it.

I need help.

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact sweden@huel.com within 7 days of the original delivery date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Huel.

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